Need Help?
We’ve compiled answers to the most frequently asked questions for your convenience. If you’d like more information, click the button below to get in touch with us.
Shopping Information
1. Do you ship internationally?
Yes, we ship to select countries worldwide. Please check our shipping options at checkout for availability and costs.
2. How long will it take to receive my order?
Orders are processed within [X] business days. Shipping times vary based on the destination and delivery method, typically between [X-Y] days.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this to monitor your delivery status.
4. What should I do if my package is delayed?
If your package is delayed, please contact us with your order number. We will assist in resolving the issue.
Payment Information
1. What payment methods do you accept?
We accept major credit cards using PayPal, and other secure payment methods displayed at checkout.
2. Is my payment information secure?
Yes, we use encryption and secure payment gateways to ensure your data is protected.
3. Why was my payment declined?
Payment may be declined due to incorrect details, insufficient funds, or card restrictions. Please double-check your details or contact your bank for assistance.
Order & Returns
1. Can I cancel or modify my order?
You can cancel or modify your order within [X] hours of placement by contacting us
2. What is your return policy?
We accept returns within [X] days of delivery. Items must be unused, in their original packaging, and include proof of purchase.
3. How do I return an item?
To initiate a return, contact us at with your order details. We will provide instructions and the return address.
4. How long does it take to process a refund?
Refunds are typically processed within [X] business days after we receive the returned item.